baazi 99 Privacy Policy

1 What Information We Collect

When you open an account, make a transaction, or use our services on baazi 99, we collect various types of information. This information falls into two main categories:

1.1 Information You Provide Directly

When you voluntarily submit information to us:

• Full name, date of birth, and national ID number
• Mobile number and email address
• bKash, Nagad, or Rocket mobile banking number (for transactions)
• Username and password provided at account registration (passwords are stored in encrypted form)
• Documents uploaded for identity verification

1.2 Automatically Collected Information

When you use our website or app, certain information is recorded automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Referral source, pages visited, and click history
• Login time and location information
• Betting and gaming activity history
• Cookie and session data (details in section 8)

2 Purpose of Using Your Information

Collected information is used only for the following purposes:

2.1 Account Management and Verification

Verifying identity after a new account is created is a standard procedure at baazi 99. This process involves checking the name, date of birth, and ID details you provided. It confirms that each account belongs to a real person and that the user is over 21 years of age.

2.2 Transaction Processing

Your mobile banking details (bKash, Nagad, Rocket) are processed for deposits and withdrawals. Every transaction is handled through secure channels and transaction records are kept safely.

2.3 Security and Fraud Prevention

We analyse login history and transaction patterns to detect suspicious activity and prevent account misuse. If any unusual activity is detected, you will be notified immediately.

2.4 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we work to make our service more effective. This includes recommending game categories you may like and sending relevant promotional information.

2.5 Customer Support

When you seek help via live chat or email, your account information is used to provide fast and effective assistance. Records of support conversations may be kept for quality control purposes.

3 Data Security Measures

baazi 99 follows industry-standard technology and practices to protect your information. Our security infrastructure consists of the following layers:

3.1 Encryption Technology

All data transfers are secured through SSL (Secure Sockets Layer) encryption. This means no third party can read any information passing between your browser and our servers. Passwords are always stored using one-way encryption (hashing), so that even our staff cannot view them.

3.2 Access Control

Only authorised staff can access your personal information, and they are given limited access only to the information needed for their work. All access is logged and regularly audited.

3.3 Server Security

Our data servers are housed in secure data centres and regular security checks are carried out. Firewalls and intrusion detection systems remain active to prevent unauthorised access.

4 Sharing and Disclosure of Information

baazi 99 never sells or rents your personal information to third parties. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

Limited information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technology services, and risk management. All such partners operate under confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

Disclosure of information may be required in response to a court order, a lawful request from a law enforcement agency, or a government directive. In such cases, we provide only the minimum information required by law.

4.3 Corporate Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. However, you will be informed in advance and the same privacy standards will be maintained.

4.4 What Is Not Shared

The following information is never disclosed to any party:

• Encrypted passwords or security codes
• OTPs or two-factor authentication codes
• Your full mobile banking account number (only partial numbers are used to verify transactions)
• Full scanned copies of identity documents (deleted after verification)

5 Your Rights

As a baazi 99 user, you have certain rights over your own information. We respect these rights and help you exercise them:

5.1 Right to Access Your Information

You can log in to your account at any time to view the information we hold about you. For more detailed information, contact our support team.

5.2 Right to Correct Your Information

If there is any incorrect information in your profile, request a correction. The correction will be completed after identity verification. Changes to core details such as name or date of birth may require additional verification.

5.3 Right to Delete Your Information

After closing your account, you may request deletion of information that is not subject to legal restrictions. However, certain transaction records are retained for a set period due to fraud prevention requirements and legal obligations.

5.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or SMS messages, you can turn off marketing communications in your account settings. However, important messages related to account security will always be sent.

As part of responsible gaming practice, you may request a temporary break or self-exclusion from your account. Detailed information on this is available on our Responsible Gaming page.

6 Data Retention Period

Different types of information are retained for different periods. The type of information, legal requirements, and business relevance are considered when determining retention periods:

• Account Information: Retained while the account is active and for a set period after closure.
• Transaction Records: Retained for an extended period for legal obligations and fraud investigations.
• Identity Verification Documents: Extra copies are deleted after verification is complete.
• Customer Support Conversations: Retained for a limited period for quality control.
• Login and Security Logs: Retained for a set period for security analysis.
• Marketing Preferences: Retained until you make changes.

After your account is closed, most active data becomes inactive, but some records must be kept for a set period for legal reasons.

7 Protection of Minors' Information

baazi 99 provides services only to those aged 21 or above. We do not knowingly collect information from any minor. An age verification process is conducted at registration, and if any account is confirmed to belong to someone under 21, it is closed immediately and the associated information is deleted.

If a parent or guardian believes their child has registered by mistake, contact us immediately — we will take the necessary action without delay.

8 Cookies and Tracking Technology

Our website and app use cookies to function properly. Cookies are small text files stored in your browser or on your device.

8.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security. Disabling these will prevent the site from working correctly.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Used to analyse site usage and improve the service.
• Security Cookies: Used to detect fraud and bot activity.

8.2 Cookie Controls

You can limit or disable cookies in your browser settings. However, disabling essential cookies will prevent core functions such as login or payment from working correctly.

9 Policy Changes and Updates

baazi 99 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will change. For significant changes, registered users will be notified by email or SMS.

Continued use of the site after any changes will be taken to mean that you have accepted the new policy. To learn more about all matters relating to your relationship with us, visit our About Us page.

10 Contact and Complaint Resolution

For any privacy-related questions, complaints, or requests to exercise your rights, contact us directly. Our support team is available seven days a week, 24 hours a day, to respond in Bengali and English.